MAD Diva Concierge

Privacy Policy

MAD DIVA CONCIERGE PRIVACY POLICY

M.A.D. Diva Concierge, LLC is a top rated, full-service concierge agency based out of Los Angeles, California providing customized services to celebrity, corporate, and individual clients throughout the world.
M.A.D. Diva Concierge, LLC guarantees the most secure and confidential environment throughout our ecosystem of web, mobile, and tele-sales. The following is an overview on how we protect your privacy, safety and identity:

WHERE WE COLLECT INFORMATION

Ordering products and services on the M.A.D. Diva Concierge website and/or mobile device application.

You can request products or services from M.A.D. Diva Concierge by phone, email, or the online request form system. In some cases, you also have the option of requesting and paying for the service entirely online. The request form may ask for personal information that identifies who you are, such as your name, e-mail address, and shipping address, as well as financial information; such as your credit card number, expiration date, and in some cases, billing address.

Participating in surveys:

Occasionally, we may give you the opportunity to participate in a survey online or by email to help us modify our services to accommodate your direct needs and wants. In doing so, we may ask for demographic information, such as your age and ZIP code, but typically we will ask for no personal information, such as your name and email address. These answers are optional and not required.

Participating in promotions:

Occasionally, we may announce special promotions and offers on the M.A.D. Diva Concierge website or by email. If you choose to participate, we may ask for identifying demographic information for marketing purposes only.
Sending gifts to others:
When you use M.A.D. Diva Concierge, LLC services to send a gift to someone else, we will need to ask you for necessary personal information of the recipient so that we can fulfill your request.
Sending us an E-mail:
When you contact us by email, we automatically receive your email address, as well as any contact information that is included in the signature at the bottom of the email.

HOW WE COLLECT INFORMATION:

All the information we collect is hosted through the Premiere Concierge website and mobile phone app, or in connection with products and services requested through M.A.D. Diva Concierge, LLC, is owned by M.A.D. Diva Concierge, LLC. We capture and store information from the website in the following ways:

Session IDs/Log Files
Like most websites, we automatically gather certain types of information and store it in log files each time you visit M.A.D. Diva Concierge. The system retains the information only for the duration of the session, and your individual identity remains anonymous unless you submit a request for services directly.
Session information includes Internet protocol (IP) addresses, the type of Web browser you use, your Internet service provider, your computer's operating system, a date/time stamp for your visit, and click stream data (indicating the Web pages you navigate to). This information is used to analyze trends, administer the site, track user buying behavior, and gather aggregated information as a whole.

Cookies
We currently do not use cookies (small text files that store data on your computer for record-keeping purposes) on the Premiere Concierge Web site.

Third Party Advertisers
We do not accept advertisements from third party advertisers on the M.A.D. Diva Concierge website.

HOW WE USE INFORMATION

The M.A.D. Diva Concierge website describes the hospitality, beauty, restaurant, transportation, ticket services, personalized gifts, and personal assistant services as the primary focus and mission of service.
To provide these services, M.A.D. Diva Concierge, LLC coordinates with a network of premier product and award-winning service providers around the world to arrange special benefits, upgrades, discounts, and priority travel stature for M.A.D. Diva Concierge users.

Customer profiles:
At any time, you can view, change, or update your personal information in your customer profile by contacting M.A.D. Diva Concierge, LLC at (424) 260-DIVA (3482).

Special offers and updates:
Occasionally, we communicate information on products, services, special offers, and promotions. Out of respect for your privacy, we give you the easy opt-out option for your convenience.

HOW WE ENSURE SECURITY

We follow the latest industry standards to protect any information you submit to us, both during transmission and after we receive it. In general, we strive to use every industry standard to protect your personal information. In particular, when you submit sensitive information, such as your credit card number, we encrypt that information using industry-standard secure socket layer technology (SSL). If you have any questions about the security of the M.A.D. Diva Concierge website and mobile phone app, we encourage you to call us at (424) 260-DIVA (3482), or email us at : Info@MADDivaConcierge.com.

WHAT HAPPENS DURING A BUSINESS TRANSITION

If M.A.D. Diva Concierge, LLC should go through a business transition, such as a merger, acquisition, or sale of all or part of its assets, it is likely that your personal information will be transferred as part of the agreement. We may also share information about our customers in the aggregate during negotiations relating to a business transition, but your identity will remain anonymous.

HOW WE MAKE CHANGES TO OUR PRIVACY POLICY

We reserve the right to modify our privacy policy at any time. If we make material changes to this policy, we will notify you by email, if we have your email address, and post a notice on the M.A.D. Diva Concierge website.

HOW YOU CAN REACH US

Client Services is extremely important to us. If you have any questions or suggestions about our privacy policy, please don't hesitate to contact us in one of the following ways:

M.A.D. Diva Concierge, LLC
Telephone: (424) 260-DIVA (3482) | Email: Info@MADDivaConcierge.com
This privacy policy was last updated on September 19, 2017.
Copyright © 2012-2017 MAD Diva Concierge, LLC USA All Rights Reserved