M.A.D. Diva Concierge, LLC is a top rated, full-service concierge agency based out of Los Angeles, California providing customized services to celebrity, corporate, and individual clients throughout the world.
M.A.D. Diva Concierge, LLC guarantees the most secure and confidential environment throughout our ecosystem of web, mobile, and tele-sales. The following is an overview on how we protect your privacy, safety and identity:
WHERE WE COLLECT INFORMATION
Ordering products and services on the M.A.D. Diva Concierge website and/or mobile device application.
You can request products or services from M.A.D. Diva Concierge by phone, email, or the online request form system. In some cases, you also have the option of requesting and paying for the service entirely online. The request form may ask for personal information that identifies who you are, such as your name, e-mail address, and shipping address, as well as financial information; such as your credit card number, expiration date, and in some cases, billing address.
Participating in surveys:
Occasionally, we may give you the opportunity to participate in a survey online or by email to help us modify our services to accommodate your direct needs and wants. In doing so, we may ask for demographic information, such as your age and ZIP code, but typically we will ask for no personal information, such as your name and email address. These answers are optional and not required.
Participating in promotions:
Occasionally, we may announce special promotions and offers on the M.A.D. Diva Concierge website or by email. If you choose to participate, we may ask for identifying demographic information for marketing purposes only.
Sending gifts to others:
When you use M.A.D. Diva Concierge, LLC services to send a gift to someone else, we will need to ask you for necessary personal information of the recipient so that we can fulfill your request.
Sending us an E-mail:
When you contact us by email, we automatically receive your email address, as well as any contact information that is included in the signature at the bottom of the email.
HOW WE COLLECT INFORMATION:
All the information we collect is hosted through the Premiere Concierge website and mobile phone app, or in connection with products and services requested through M.A.D. Diva Concierge, LLC, is owned by M.A.D. Diva Concierge, LLC. We capture and store information from the website in the following ways:
Session IDs/Log Files
Like most websites, we automatically gather certain types of information and store it in log files each time you visit M.A.D. Diva Concierge. The system retains the information only for the duration of the session, and your individual identity remains anonymous unless you submit a request for services directly.
Session information includes Internet protocol (IP) addresses, the type of Web browser you use, your Internet service provider, your computer’s operating system, a date/time stamp for your visit, and click stream data (indicating the Web pages you navigate to). This information is used to analyze trends, administer the site, track user buying behavior, and gather aggregated information as a whole.
Third Party Advertisers
We do not accept advertisements from third party advertisers on the M.A.D. Diva Concierge website.
HOW WE USE INFORMATION
The M.A.D. Diva Concierge website describes the hospitality, beauty, restaurant, transportation, ticket services, personalized gifts, and personal assistant services as the primary focus and mission of service.
To provide these services, M.A.D. Diva Concierge, LLC coordinates with a network of premier product and award-winning service providers around the world to arrange special benefits, upgrades, discounts, and priority travel stature for M.A.D. Diva Concierge users.
At any time, you can view, change, or update your personal information in your customer profile by contacting M.A.D. Diva Concierge, LLC at (424) 260-DIVA (3482).
Special offers and updates:
Occasionally, we communicate information on products, services, special offers, and promotions. Out of respect for your privacy, we give you the easy opt-out option for your convenience.
HOW WE ENSURE SECURITY
We follow the latest industry standards to protect any information you submit to us, both during transmission and after we receive it. In general, we strive to use every industry standard to protect your personal information. In particular, when you submit sensitive information, such as your credit card number, we encrypt that information using industry-standard secure socket layer technology (SSL). If you have any questions about the security of the M.A.D. Diva Concierge website and mobile phone app, we encourage you to call us at (424) 260-DIVA (3482), or email us at : Info@MADDivaConcierge.com.
WHAT HAPPENS DURING A BUSINESS TRANSITION
If M.A.D. Diva Concierge, LLC should go through a business transition, such as a merger, acquisition, or sale of all or part of its assets, it is likely that your personal information will be transferred as part of the agreement. We may also share information about our customers in the aggregate during negotiations relating to a business transition, but your identity will remain anonymous.
HOW YOU CAN REACH US
M.A.D. Diva Concierge, LLC
Telephone: (424) 260-DIVA (3482) | Email: Info@MADDivaConcierge.com
Copyright © 2012-2017 MAD Diva Concierge, LLC USA All Rights Reserved
Terms & Agreement 9/2017
MAD Diva Concierge, LLC
MAD DIVA CONCIERGE TERMS OF AGREEMENT
USE OF THE SITE OR SERVICES AFTER SUCH CHANGES HAVE TAKEN EFFECT CONSTITUTES ACCEPTANCE OF ALL CHANGES.
Please also note that if M.A.D. Diva Concierge, LLC determines at any time that you have abused or violated any of these terms, conditions and guidelines, M.A.D. Diva Concierge reserves the right to terminate your access to the Site and Services immediately without notice.
Concierge Recommendations and Information:
The concierges’ comments and recommendations presented on the Site, are based on research and opinions collected by the concierges, and are subject to change at any time.
User Name, Password, Email Address and Security
You are responsible for maintaining the confidentiality of your username and password, and are solely responsible for all activities that occur under your username and password.
You agree to immediately notify M.A.D. Diva Concierge of any unauthorized use of your username and Password or any other breach of security related to the Site.
M.A.D. DIVA CONCIERGE WILL NOT BE LIABLE FOR ANY LOSS OR DAMAGE ARISING FROM YOUR FAILURE TO ADEQUATELY SAFEGUARD YOUR USER NAME AND/OR PASSWORD, OR TO OTHERWISE COMPLY WITH THIS SECTION.
The Services and the Site are available only to individuals or entities who can form legally binding contracts under applicable law and who are employees and affiliates of entities that have entered into a services agreement with M.A.D. Diva Concierge, LLC or one of its distributors. Without limiting the foregoing, the Services and the Site are not available to individuals under the age of eighteen and in some cases twenty-one (18/21). If you do not qualify, you may neither use the Services nor the Site.
In order to ensure that M.A.D. Diva Concierge is able to provide high quality services that are responsive to customer needs, M.A.D. Diva Concierge employees may need to access your accounts and records on a case by case basis to investigate complaints or other allegations or abuse. M.A.D. Diva Concierge shall not disclose the existence or occurrence of such an investigation unless required by law.
Links to Third-Party Sites
Some of the links on the Site may allow you to leave the Site. Third-party sites to which the Site may link (“Third-Party Linked Sites”) are not in any way under M.A.D. Diva Concierge’s control, and M.A.D. DIVA CONCIERGE DOES NOT ASSUME ANY RESPONSIBILITY OR LIABILITY FOR ANY INFORMATION, CONTENT, COMMUNICATIONS, SERVICES, GOODS OR OTHER MATERIALS AVAILABLE ON SUCH THIRD-PARTY LINKED SITES OR FOR ANY CHANGES OR UPDATES TO SUCH SITES. M.A.D. Diva Concierge, LLC does not intend links contained on the Site to be referrals to, or endorsements of, any Third-Party Linked Site or the entities that operate them, and such links are provided for convenience only.
WWW.MADDIVACONCIERGE.COM PARTNERS WITH THIRD PARTY AGENCIES AND SERVICES, THEREFORE, MAY LINK TO EXTERNAL WEBSITES. MAD DIVA CONCIERGE, LLC HAS NO LIABILITY OR RESPONSIBILITY FOR USERS ONCE DIRECTED AWAY FROM WWW.MADDIVACONCIERGE.COM. ALL THIRD PARTY LINKED SITES, AND ALL SERVICES,CONTENT AND MATERIALS PROVIDED IN THE SITE, ARE PROVIDED TO YOU ON AN “AS IS, WITH ALL FAULTS” BASIS, AND YOUR USE OF SUCH SITES, SERVICES, CONTENT AND MATERIALS IS AT YOUR OWN RISK.
As a user of the Services or the Site, you agree to use the Services and the Site only for lawful purposes. Use of the Services or the Site for transmission, distribution, retrieval or storage of any information, data, or other material in violation of any applicable law or regulation is prohibited. You also agree not to use the Services or the Site to:
Use or transmit any material protected by copyright, trademark, trade secret, patent, or other intellectual property right without proper authorization;
Threaten, harass, defame, embarrass or distress any other person or group;
Distribute computer viruses, worms, or any software intended to damage or alter a computer system without the owner’s consent;
Use “auto-responders,” “cancel-bots,” or other similar mechanisms that generate excessive network traffic;
Post or send any unlawful, harmful, defamatory, libelous, pornographic, obscene, vulgar or similarly tortuous or otherwise objectionable material;
Post, send or relay any unsolicited advertising;
Post or send any chain letters or pyramid schemes;
Post or send any fraudulent or misleading offers of products, items, loans, or other services;
Post any misleading, inaccurate or fraudulent information;
Post any duplicative or unsolicited messages;
Harvest or otherwise collect information about others, including e-mail addresses, without their consent; or
Attempt to gain unauthorized access to the Services, other accounts, computer systems or networks connected to the Site through login password mining or any other means.
M.A.D. Diva Concierge may terminate the Services and access to this Site at any time without notice in its sole discretion. In the event of a termination, the Links to Third-Party Sites, General Disclaimer, Limitation of Liability, Prohibited Uses, Proprietary Rights, Indemnity, Applicable Laws, and General Terms Sections set forth in these Terms shall survive. Users who violate these Terms may additionally incur criminal and/or civil liability. M.A.D. Diva Concierge may refer violators to civil or criminal authorities for prosecution, and will cooperate fully with applicable government authorities in connection with its investigations of any suspected civil or criminal violations.
The trademarks appearing on the Site, including those of M.A.D. Diva Concierge, LLC are the property of the irrespective owners. M.A.D. Diva Concierge’s trademarks may be used only with the express written permission of M.A.D. Diva Concierge, LLC. The design and layout of the site, and all other websites owned, operated, licensed, or controlled by M.A.D. Diva Concierge are protected as trade dress and may not be copied or imitated in whole or in part. No logo, graphic, sound, image, or animation from the site may be copied or retransmitted unless expressly permitted by M.A.D. Concierge, LLC. Other product and company names mentioned on the site may be the trademarks of their respective owners.
All materials on the site are copyrighted and are protected under state and federal law. M.A.D. Diva Concierge’s materials may not be reproduced, copied, distributed, adapted, displayed, edited, published, transmitted, or downloaded in any way without M.A.D. Diva Concierge’s express written permission except that you may download one copy of the Content for your personal, non-commercial use, provided that all copyright and proprietary notice are displayed on such downloaded content. All rights not expressly granted herein are reserved by M.A.D. Diva Concierge, LLC If you are aware of any copyright violations on the site, please contact: Info@MADDivaConcierge.com.
All notices to a party shall be in writing and shall be made via e-mail. Notice shall be deemed given 24 hours after an e-mail that is not returned to the sender is sent, to you at the address provided by you upon registration and to M.A.D. Diva Concierge, LLC at the address set forth below:
M.A.D. Diva Concierge, LLC
Changes to Site and Services
M.A.D. Diva Concierge, LLC reserves the right to change, suspend or discontinue any aspect of the Services or the Site at any time, including the availability of any of the Site features, delivery services, databases or Content. M.A.D. Diva Concierge, LLC may also impose limits on features or restrict access to parts of the Site.
These Terms of Agreement were last updated on September 19, 2017.
Copyright © 2012-2017 MAD Diva Concierge, LLC USA All Rights Reserved